In order to receive email on a BlackBerry device, you must subscribe to BlackBerry email service through your wireless provider. If you experience trouble sending or receiving emails after completing the steps below, please contact your wireless provider.
Setting Up Email for BlackBerry 6 or 7 OS
To set up email on your BlackBerry:
- Click the Setup icon on the home screen.
- Select Email Accounts.
- Select Internet Mail Account.
- Follow the phone's prompts to complete the setup. You will need to agree to the BlackBerry email service Terms and Conditions and provide the email address and password for your preferred email account.
After completing these steps, you should begin receiving emails within 30 minutes.
Setting Up Email for the BlackBerry v5 OS
- Click the Setup icon on the home screen.
- Select the Setup Wizard.
- On the Email Setup screen, select I want to create or add an email address.
- Follow the phone's prompts to complete the setup. You will need to agree to the BlackBerry email service Terms and Conditions and provide the email address and password for your preferred email account.
Troubleshooting Tips
Re-Register Your BlackBerry Device
You may have to re-register your device with your wireless network. To do this:
- Click the BlackBerry button > Options.
- Advanced Options > Host Routing Table.
- Click the BlackBerry button and choose Register Now.
This should sync your PDA with your carrier's wireless network.
Enter Settings Manually
If you create a BlackBerry account with the same username and password as your cPanel account, there can be a major conflict.
When you setup an email account on BIS, you are asked for only 2 things: an email address and password. If both the email and username exist and the passwords are the same, BlackBerry will accept this data and sync the phone with the account's default email address instead of your email address.
To fix this, just give BlackBerry a false password. When it cannot authenticate, you will be asked if you want to Re-enter account information or Enter the settings manually.
- Select Enter the settings manually, then select I will provide the settings to add this email account.
- Enter the full IMAP information for your account.
This will allow BIS to sync with the proper account.
